Lixa Website Privacy Policy

Lixa Pty Ltd is an Australian-owned and operating company. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and digital services. You agree to the Terms and Conditions stated here by entering our website.

 

Contents:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What is your data protection right?

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

 

What data do we collect?

Lixa Pty Ltd collects the following data:

• Personal identification information (name, email address, phone number)

• Non-personalised, aggregate information (Google Analytics)

 

How do we collect your data?

You directly provide Lixa Pty Ltd with most of the data we collect when you voluntarily place an enquiry via any of our contact forms. 

 

Lixa Pty Ltd may also receive your data indirectly from the following sources:

• Tracking pixels on social channels such as Facebook, Instagram and LinkedIn.

 

How will we use your data?

Lixa Pty Ltd collects your data so that we can:

• Process your query, or manage your account

• Email you special offers about our products and services we think you might like

• Inform you with newsletters and other direct mail offerings about our products and services.

Lixa will not intentionally sell, share or disclose the data about you to external third parties for commercial purposes.

 

When Lixa commissions a third party to deliver described services and products to you (e.g., marketing services), we will ensure that those third parties are vetted providers and have restricted access to necessary data to perform the contracted service. Lixa Pty Ltd is not responsible or liable for the data security of third-party providers.

 

How do we store your data?

Lixa Pty Ltd securely stores your data on secure on-premises servers. Additional data storage may occur when Lixa adds your data to off-premise cloud services storage for direct marketing, such as Mailchimp, Wix or Dropbox. We have security protocols in place to keep your data safe. However, in the advent of a data security breach by those processing providers, we will inform you as fast as possible of such an occurrence.

 

Marketing

From time to time, Lixa would like to send you information about our products and services. If you have agreed to receive marketing, you may always opt out or change your preferences at a later date.

 

Lixa Pty Ltd will keep your personally identifiable data as long as you actively subscribe to our direct marketing or website services. When you decide to unsubscribe from our web and digital services, we will archive your information immediately and delete your data no later than six months after the secession of your active subscriptions. You can resubscribe to our direct marketing at any time.

 

You have the right at any time to stop Lixa from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please UNSUBSCRIBE or adjust your subscriber preference located at the bottom of our direct emails.

 

What is your data protection right?

Lixa would like to ensure you are fully aware of your data protection rights. Every user is entitled to the following:

 

The right to access –

You have the right to request from Lixa copies of your personal data. Please direct your request in writing to us, and we will respond within four weeks of receiving your request.

 

The right to rectification –

You have the right to request that Lixa Pty Ltd correct any information you believe is inaccurate. You also have the right to request Lixa Pty Ltd to complete the statement you think is incomplete. Please direct your request in writing to us, and we will respond within four weeks of receiving your request.

 

The right to erasure – 

You have the right to request that Lixa Pty Ltd erase your data under certain conditions. Please direct your request in writing to us, and we will respond within four weeks of receiving your request unless we are instructed by law enforcement to keep your data as part of a criminal investigation.

 

The right to restrict processing –

You have the right to request that Lixa Pty Ltd restrict your data’s processing under certain conditions. We collect as little data as possible and only for immediate processing purposes. Please direct your request in writing to us and we will respond within four weeks of receiving your request unless we are instructed by law enforcement to keep your data as part of a criminal investigation.

 

The right to object to processing –

You have the right to object to Lixa Pty Ltd’s processing of your data under certain conditions. You can adjust your subscriber preferences of our direct marketing and decline cookies anytime.

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Privacy policies of other websites

The Lixa Pty Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Lixa Pty Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on April 15, 2023.

 

How to contact us

If you have any questions about Lixa Pty Ltd.’s privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

To: Lixa Data Controller

Our email: kristen@lixa.life 

 

How to contact the appropriate authority

If you wish to report a complaint or feel that Lixa Pty Ltd has not addressed your concern adequately, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: Office of the Australian Information Commissioner

https://www.oaic.gov.au/about-us/contact-us/